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Frequently Asked Questions

General Questions

Where are your diamonds sourced? Are they conflict free?

We believe in crafting fine jewellery that is not only exquisite but also ethical. Our diamonds are all ethically sourced and are purchased from reputable, recognised diamond trading centers around the world.

How long have you been in the jewellery industry?

The Luxsso team has a wealth of experience, supplying jewellery at a wholesale level in Australia for well over a decade. We have been offering our exclusive designs online since 2020.

Are your diamonds natural?

We started with Natural Diamonds. But we have recently introduced Lab-grown Diamonds as per the demand. So now we offer Natural and Lab-grown diamonds.

How do you offer lower prices for fine diamond jewellery compared to other jewellers?

Luxsso combines exceptional value with outstanding quality, minus the middleman or the mark-ups. Our own team of highly experienced master jewellers and skilled craftsmen are on hand to create each piece especially for you.

There are three key reasons we can provide superb pricing:

  1. Firstly, we are dedicated only to specialising in and handcrafting diamond jewellery.
  2. Secondly, we deal with no middleman and as such do not need to mark up prices.
  3. Thirdly, we run an incredibly efficient company while optimising overheads.
    Superb value does not mean a single compromise in quality. Luxsso is known and respected for providing high-quality, customisable and affordable diamonds and diamond jewellery.

Where are you based?

Luxsso is based in Sydney and Melbourne, Australia.

What is your returns policy?

We want you to be delighted with your Luxsso jewellery selection. Please see our returns policy when making your purchase.

Do you have a physical store where I can inspect jewellery in person?

In order to provide exceptional value for Luxsso handcrafted pieces, we sell exclusively online without maintaining a physical storefront. However, we do offer virtual appointments where we can set up a video call with our jewellery specialist and show you a selection of pieces. As this is a special service there is a charge; however, this charge can be waived against any subsequent purchase from Luxsso.

LAB Grown Diamonds Questions

Are lab-grown diamonds fake diamonds?

A lot of people refer to lab diamonds as “fake” diamonds, but this is not accurate.Lab-grown and mined diamonds are tough to identify. That’s because they are both real and have the same clarity grades.The chemical composition, hardness, refractive index, dispersion and density are all the same. The only difference between them lies in where they found their origin.

Are lab-grown diamonds graded differently?

Grading reports for laboratory-grown diamonds look significantly different from those for natural diamonds. In addition, the terms used to report colour and clarity grades for laboratory-grown diamonds are different from those used for natural diamonds. Instead of D-to-Z colour grades, broader category terms (Colorless, Near-Colorless, Faint, Very Light and Light) are used. Clarity grades, abbreviated on natural diamond reports (VVS1, SI2, etc.), use broader descriptive category terms (i.e., Very Very Slightly Included, Slightly Included) on the reports for laboratory-grown diamonds.

Why are lab-grown diamonds less expensive than natural diamonds?

Lab-created diamonds offer the best value for money and are more reasonable than natural diamonds of comparable size and quality.

Can you insure a lab-grown diamond?

Yes! Just like a natural diamond, laboratory-grown diamonds can be insured. In fact, by choosing a lab-grown diamond, you’ll save money on the diamond itself. Still, you’ll also save money on the annual premium of the insurance policy due to the lower overall cost of the insurable piece.

Do lab-grown diamonds have resale value?

Many traditional jewellers tell customers that Lab Created Diamonds have absolutely no value, but this could not be further from the truth. Most Earth-Mined Diamonds have resale value, and most Lab Created Diamonds will have a similar resale value, as well.

Do Lab grown diamonds get cloudy over time?

Lab-made diamonds typically have good clarity. Like a high-quality natural diamond, lab-made diamonds won’t get cloudy.

Shipping Questions

Is shipping insured? Do I need to sign to delivery?

Yes, all Luxsso orders come with fully insured shipping and will require a signature upon delivery. We package all orders with great care so they are protected during transit.

How long will my order take to ship once confirmed?

Please check each product page for the expected production time. If the item is in stock, it will ship within 2 business days. We aim to be highly responsive when crafting and shipping pieces, so you’ll have your special order arriving as soon as possible.

Once your order is ready, you’ll receive a shipping confirmation email. This will include a tracking number so you can follow your order on its journey to you!

How soon will I receive my order once it’s shipped?

Shipping typically takes 2-5 working days to arrive, however, please bear in mind that shipping is delayed everywhere in Australia due to current COVID-19 restrictions. You will be able to track your order as it makes its way to your address.

Which shipping method does Luxsso use?

To ensure your fine jewellery pieces arrive as promptly as possible, we choose to use TOLL and Express Post Platinum. Shipping is complimentary with every Luxsso order.

Bianca Caruso
Bianca Caruso
Seema & the team did an amazing job creating a beautiful ring ! They were very flexible & always responded in a timely manner. Extremely happy with the service & ring.
skala fatah
skala fatah
Absolutely love Luxsso purchased a 2.53 carat diamond ring from them online. It turned up so beautifully, I will definitely buy all my jewellery from them. It is a scary thing buying expensive jewellery online but they made it easy the communication was on point. Thank you Luxsso
Jamie Chismon
Jamie Chismon
I recently spent quite some time researching diamond earrings for my partner. I had contact with many jeweler's. I would have saved a lot of time to have come straight to Luxsso. The service and communication was outstanding and everything about this purchase has been exemplary. And the product is High end Gorgeous and at a very fair price. . If you've stopped here you're at the right place.
Monica Anderson
Monica Anderson
Standout customer service. The team at Luxsso where super helpful when I needed to make some alterations to my new diamond earrings and delivered 100%. Would not hesitate to recommend. Thanks team.
jinal patel
jinal patel
I highly recommend Luxsso, my personal experience has been very good. The process was very easy, the turn around time was great. The top product quality.
I recently shopped at Luxsso for some jewelry pieces and I have to say, I am extremely satisfied with my purchase. The website was easy to navigate and the search function helped me find exactly what I was looking for. The selection of jewelry was vast and diverse, with options for all types of styles and budgets. The pictures of the jewelry were very clear and detailed, so I knew exactly what I was getting. The customer service was also excellent. I had a question about one of the products and the staff were quick to respond and very helpful. The checkout process was seamless and the shipping was very fast. I received my package within a week and it was very well packaged. The quality of the jewelry exceeded my expectations. The pieces were made of high-quality materials and were very well-crafted. I received many compliments on the jewelry I purchased. I also appreciate the 30 days return policy. Overall, I had a great experience shopping at Luxsso and I would highly recommend it to anyone looking for high-quality jewelry at a reasonable price. I will definitely be shopping at this store again in the future.
Festival Girl
Festival Girl
We had a great experience purchasing a diamond white gold tennis bracelet. I originally found Luxsso while searching for lab diamonds online, but soon realised that they sold both lab and natural. With so many stone size increments available, I found the perfect size ct to fit our budget. Seema was lovely to interact with and was very prompt with all responses. She even let us pop into the Sydney store to try on the bracelet, as we wanted to see the design in person. We think the prices are very reasonable and we'd be happy to recommend their bueiness. We will definitely purchase from Luxsso again the next time we are looking for diamond jewellery.
Shelby Harris
Shelby Harris
My partner purchased a loose lab-grown diamond from here and Seema was absolutely fantastic the whole way. She was very responsive and prompt with any assistance she could give and helped us make sure that he was purchasing the perfect stone. We contacted a few sellers in Australia but Luxsso was by far the most helpful and caring company. Would recommend to everyone! Thank you!
Andreas S
Andreas S
I was looking for an engagement ring for a while for my partner and I came across Luxsso by accident through Facebook. Contacted and spoke with Seema and couldnt not ask for a better outcome. From the first in person meeting to picking up the ring i was beyond happy with the service. Frequent contact, always keeping me upto date with ring status, the box presentation was amazing and how accurate the ring designed i requested turned out. For the price i paid, no other jeweller could match the price and quality. Would highly recommend Luxsso to everyone.

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