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FREE FAST SHIPPING 30 DAYS FREE RETURNS FINEST QUALITY DIAMONDS LUXURY PACKAGING

Frequently Asked Questions

General Questions

Where are your diamonds sourced? Are they conflict free?

We believe in crafting fine jewellery that is not only exquisite but also ethical. Our diamonds are all ethically sourced and are purchased from reputable, recognised diamond trading centers around the world.

How long have you been in the jewellery industry?

The Luxsso team has a wealth of experience, supplying jewellery at a wholesale level in Australia for well over a decade. We have been offering our exclusive designs online since 2020.

Are your diamonds natural?

Certainly. All of the diamonds we offer are natural and earth-mined.

How do you offer lower prices for fine diamond jewellery compared to other jewellers?

Luxsso combines exceptional value with outstanding quality, minus the middleman or the mark-ups. Our own team of highly experienced master jewellers and skilled craftsmen are on hand to create each piece especially for you.

There are three key reasons we can provide superb pricing:

  1. Firstly, we are dedicated only to specialising in and handcrafting diamond jewellery.
  2. Secondly, we deal with no middleman and as such do not need to mark up prices.
  3. Thirdly, we run an incredibly efficient company while optimising overheads.
    Superb value does not mean a single compromise in quality. Luxsso is known and respected for providing high-quality, customisable and affordable diamonds and diamond jewellery.

Where are you based?

Luxsso is based in Sydney and Melbourne, Australia.

What is your returns policy?

We want you to be delighted with your Luxsso jewellery selection. Please see our returns policy when making your purchase.

Do you have a physical store where I can inspect jewellery in person?

In order to provide exceptional value for Luxsso handcrafted pieces, we sell exclusively online without maintaining a physical storefront. However, we do offer virtual appointments where we can set up a video call with our jewellery specialist and show you a selection of pieces. As this is a special service there is a charge; however, this charge can be waived against any subsequent purchase from Luxsso.

Shipping Questions

Is shipping insured? Do I need to sign to delivery?

Yes, all Luxsso orders come with fully insured shipping and will require a signature upon delivery. We package all orders with great care so they are protected during transit.

How long will my order take to ship once confirmed?

Please check each product page for the expected production time. If the item is in stock, it will ship within 2 business days. We aim to be highly responsive when crafting and shipping pieces, so you’ll have your special order arriving as soon as possible.
Once your order is ready, you’ll receive a shipping confirmation email. This will include a tracking number so you can follow your order on its journey to you!

How soon will I receive my order once it’s shipped?

Shipping typically takes 2-5 working days to arrive, however, please bear in mind that shipping is delayed everywhere in Australia due to current COVID-19 restrictions. You will be able to track your order as it makes its way to your address.

Which shipping method does Luxsso use?

To ensure your fine jewellery pieces arrive as promptly as possible, we choose to use TOLL and Express Post Platinum. Shipping is complimentary with every Luxsso order.

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