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FREE FAST SHIPPING 30 DAYS FREE RETURNS FINEST QUALITY DIAMONDS LUXURY PACKAGING

SHIPPING AND RETURNS

1. SHIPPING & DELIVERY
  1. At Luxsso, we offer free shipping for any orders within Australia. We use TOLL and Australia Post for shipping.
  2. We endeavour to display delivery times next to all products on our Website and to confirm an estimated delivery date when we accept your order. Some products may take longer to deliver, such as customised items, however, we will keep you updated on when you can expect to receive your product.
  3. We will deliver the product to the place of delivery you specify when you place your order. You may be able to change the place of delivery where we have not yet shipped your order. Please contact us as soon as possible if you wish to update your delivery address.
  4. We require a signature for any products delivered, at which point the title to and risk in the product will pass to you. If you send a product as a gift or have specified a recipient who is not you, then title and risk passes upon delivery of the product to the place of delivery you have specified when you placed your order.
2. RETURNS
  1. For custom made products, please choose carefully as we do not accept cancellations of or changes to orders or accept returns of products once an order is submitted to us if you simply change your mind. This does not affect your statutory rights or remedies to have products repaired or replaced, or obtain a refund if there are problems with the products.
  2. You are responsible for the costs of returning products and must return the products to us using an insured courier service that provides tracking. Our preferred provider of courier services is Toll.
3. CANCELLATION OF ORDERS
  1. You may be able to cancel your order within a short period after ordering (depending on whether you have placed an order for a stocked product or a customised product and the delivery timings for the product noted on our Website). Please contact us if you wish to cancel your order, and we will let you know if it is possible to do so.
  2. Please note that customised products may only able to be cancelled within 48 hours of placing an order, and due to the nature of the product, may not be able to be cancelled at all.
    We may cancel an order that we have already accepted if we suspect that you are acting fraudulently or if you are in breach of any of these Terms.